All orders are shipped from Bloomington, IN.
Most of our products are hand crafted and made to order, so please allow 5-7 days for your order to be made and shipped. We ship the majority of our orders out using USPS Priority Mail, so you should expect your package within 1-3 days after it has been sent out!
All international orders will be shipped via USPS Priority or First Class Mail depending on the weight of the order. Shipping time for all international orders varies.
If you have an explicit deadline or expectation for shipping, please let us know before you place your order so that we can ensure it is shipped out at the proper time!
RETURN & EXCHANGE POLICY
We’re dedicated to providing only the highest quality products. We want every customer to be 100% satisfied with their purchase, so please contact us if you are unhappy and would like to return an item. We ask that you contact us within one week of delivery to receive a refund. Refunds will be processed if the item is returned in its original packaging and in the same condition it was received. We are not liable for any damage upon receipt of items due to shipping, and all concerns such as these should be taken up with the courier. A refund will be processed as soon as we receive the item. Any shipping costs are non-refundable, and the cost of return shipping will be the responsibility of the customer.
We are happy to accept returns and exchanges!
Please contact us within – 1 week of delivery
Ship items back within – 2 weeks of delivery
We do not accept order cancellations, but please feel free to reach out if you experience any issues with your order and we’ll be happy to resolve them!
If you cancel your order on a custom item that requires a design proof (excludes basic template custom flags), you will be charged for the proof if you have already received it. Please ask about the specific proof cost before placing a custom order, as it varies per project.
Due to the nature of these items, the following cannot be returned:
Personalized or custom orders
Digital art downloads
If you experience any issues with either, please contact us and we will resolve them.
ADDITIONAL STORE POLICIES
Hand Crafted Goods: Please note that our flags are cut, sewn, painted & packaged by hand. This means that each one is unique and may vary slightly.
Copyright: All designs are copyright of Luna Mercantile Co. and are not authorized to be copied or sold by any other party.
For any additional concerns or inquiries such as opening a wholesale account with us, please contact us here.